Shipping policy
Return & Refund Policy
We take great pride in the craftsmanship of our garments and ensure strict quality checks at our in-house manufacturing unit. However, if you are not entirely satisfied with your purchase, we are here to help make the return process as smooth as possible.
1. Eligibility for Returns
- Return requests must be initiated within 3 days of receiving your order.
- To be eligible for a return, the kurtas or other apparel must be unworn, unwashed, and in the exact same condition that you received them.
- All original tags, labels, and packaging must be fully intact and attached.
2. Shipping Fees & Return Deductions
- Original Order Shipping: We offer free delivery on all new orders.
- Return Pickup Service: Our return pickup service is completely free.
3. How to Initiate a Return
- Locate the "Start a Return" section below our Return and Refund policy or in your customer account login page.
- Enter the required details and proceed to place hassle free return request.
4. Refund Processing
Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.
- If approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies.
5. Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.